Increased sales occurs either through expanding your customer base or getting more business from your existing customers. Customer growth is a huge undertaking and is invariably expensive. Therefore it is imperative to get your existing customers to buy more on each trip or buy more frequently.
If you expect customers to be loyal, then you must show them how determined and committed you are to your own business to earn their business. It is important to surround yourself with competent, customer-friendly employees that will follow in your footsteps. Keeping a quality staff is imperative to keeping a loyal customer base. Mentor them to do as you say and do as you do.
Keep the exterior of your location up to par, sweep up those cigarette butts, clean the windows and take care of any gas spills. Have a logical store layout and maintain organization, “a place for everything and everything in its place.” Customers do not want to waste time hunting for what they need. Make sure the shelves are clean and fully stocked. Half empty shelves and dusty products do not make a very good impression. Greet customers promptly when they enter your store. Learn and use their name. Once you are acquainted, ask them how they are, what is happening with their live and families, etc. Learn what they buy and offer new products and merchandise you feel will appeal to them. Building a genuine relationship with your customers will make it hard for them to shop anywhere else.